Terms and Conditions including Delivery information
These are our terms and conditions which set out our commitment to delivering unique products of the highest quality and personal customer service. We know that in dealing with live and precious products and with 3rd party delivery companies issues can occasionally occur, please do not hesitate to call us if you have any questions on 01926 424826.
1.1 All Products on this website (which may vary from time to time) are available for delivery in WARWICKSHIRE, UK (within a 10 mile radius of CV32 4QG,) Monday to Saturday. Products are available for delivery throughout England, Wales and Scotland (excluding the Highlands and Islands) from Tuesdays to Fridays via our courier service or Royal Mail.
1.2 Certain flower Products may be delivered by us in bud to ensure longer life.
1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us using the contact details set out in Section 6 below.
1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order.
2.2 Prices include VAT.
Order / Payments
3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.
3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.
3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.
Delivery of Flowers
4.1 Our own delivery service is only within the WARWICKSHIRE, UK area.The delivery charge for our local service is £6.99
We use a 3rd party courier delivery company (or Royal Mail) to delivery beyond our local area for which the charge is 7.99 throughout England, Wales and Scotland (excluding the Highlands and Islands).
4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case we will deliver the Product you request on the next working day.
4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.
4.5 In case of delivery to certain locations where a third party is involved, such as offices, hotels and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver plants to hospitals where flowers are not accepted, airports or ships.
4.6 Please note that we are only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home). We regret that where goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.7 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour, leave in a safe place or leave a card at the address for the recipient to make contact. Fresh flower deliveries made by a 3rd party delivery company will be left either with a neighbour or at a the delivery address should the recipient be out as it is not possible to return perishable goods to our Leamington Spa studio once delivery has been attempted.
4.8 It is possible to select a preferred delivery time within the order process in the Delivery Notes field. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time.
4.9 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.10 When placing your order you are able to specify further delivery information using the ‘Delivery Notes’ field provided. This is intended to provide further guidance to the party delivering your order which isn’t included within your address information, for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date.For cancellation requests after this cut off please call us on 01926 424826 and we will do our best to help but this may not be possible.
5.2 To amend or cancel your order, please contact us using the contact details set out in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
Delivery of all other items excluding flowers
5.4 On all non flower/plant products Delivery will be via 3rd party delivery companies, the delivery charges are as follows:
UK Mainland Standard delivery under £75:
Delivered within 3 – 7 days. Delivered Monday to Friday excluding Bank Holidays.
UK Mainland Standard over £75:
Delivered within 3 – 7 days. Delivered Monday to Friday excluding Bank Holidays.
UK Mainland First Class delivery:
Delivered within 1 – 2 Days. Delivered Monday to Friday excluding Bank Holidays
Next Day Delivery:
Delivered Monday to Friday excluding Bank Holidays
Single greetings card £1.00 via Royal Mail first class
5.5 The order amount referred to above comprises the total cost of goods as stated on this website, after any applicable promotions.
All deliveries are made with Royal Mail or Courier and may require a signature. Our courier delivers Tuesday to Friday 9am – 6pm only. If you are not in when a delivery is made the courier will leave a card detailing how delivery can be re-arranged.
We aim to deliver standard orders to the mainland UK within 5 working days. Bank Holidays are not classed as working days and orders dispatched at this time will be delivered the following working day. If we have a run on a specific item of stock we will notify you as your order may take a little longer.
If you wish to cancel your order before it has arrived with you, please contact us on 01926 424826 or by email.
Returns & Refunds
If for any reason you wish to return your order, please contact us within 7 days on 01926 424826 or email us.
We will refund your order once it is received by us.
6.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to:
86 Warwick Street Leamington Spa Warwickshire CV32 4QG
Telephone 01926 424826, email firstname.lastname@example.org
6.2 Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase. (It is always helpful to see a photograph).
7.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.
7.2 (a) We accept liability for death or personal injury arising from our negligence.
(b) Subject to clause 7.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products.
(c) Subject to clauses 7.2(a) and 7.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Products supplied.
(d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.
8.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
8.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.
8.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
8.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
8.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.
9.1 Cancellations for any of our Flower School classes within 48 hours of the class start time cannot be refunded and bookings cannot be transferred. If you cancel in advance of this time frame, it is at our discretion as to whether we offer to transfer your booking or refund part or all of the value.
© Copyright Sarah Horne Botanicals